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FAQ
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HOW DO I MAKE A CALL
WHILE I AM ROAMING? |
| It's simple. Turn the phone on, dial the number and press SEND.
If you are calling a local number in the city you are in, dial the
10-digit number you are calling. If you are calling a long
distance number, including calls back to your home area, dial a
"1" before the 10-digit number.
In some areas (such as areas in which we do not have roaming
agreements), you may be asked for a credit card or calling card in order
to make a call. If this happens, simply follow the voice
directions you are given in order to complete the call.
If you have problems making a call while roaming, dial the Mobile
# listed to talk to a local customer service representative. |
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HOW DO I RECEIVE A
CALL WHILE I AM ROAMING? |
| The cellular service provider in the area
that you are roaming in must know where you are in order to make sure an
incoming call is routed to you. Your phone lets the service provider
know by “registering” in that area. How to register your phone
depends on the type of FMR, or Follow Me Roaming, the service provider
has.
There are two types of FMR. FMR+ (or
Automatic Call Delivery) allows you to automatically receive phone calls
as long as your phone is on and you are receiving service. Your phone
will automatically register in that area and let us know where to send
your calls. So, if the area you are roaming in is listed as FMR+ simply
turn your phone on to receive your calls.
FMR areas require one extra step. In
order to be able to receive phone calls simply turn your phone on and
dial *18 SEND. This will register your phone in that area and let us
know to transfer your calls there to you.
You’ll need to remember a couple of
things about FMR:
 | You will need to register your phone
in each different service area you enter, so when you leave one
provider’s area and enter another, dial *18 SEND again. |
| Registration of your phone is
canceled at midnight, so you’ll need to re-register each day. |
| When you return to an FMR+ area or
your home service area after being registered in an FMR area, you
will need to dial *19 SEND to deactivate Follow Me Roaming so that
your incoming calls won’t continue to be sent to the area your
phone was registered in (remember that in an FMR+ area or our home
service area your phone automatically registers, so you don‘t need
to dial *18 SEND). |
| You DO NOT need to activate FMR if
you are only going to be making calls - FMR is only for receiving
calls. |
| Once you have made a call in an FMR
area, your phone is activated to receive calls for that day in that
area; you do not have to use *18 in that area for that day to
receive calls. |
There are some areas that do not have
FMR. They are indicated in the FMR column of this booklet with the word
“NO”. Also, if an area is not listed in this book, then there is no
FMR there, either. In these areas you will not be able to receive calls. |
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