Open Internet Policy
Inland Cellular adopts this Open Internet Policy to promote the Internet as an open platform enabling customer choice, freedom of expression, end-user control, competition, and the freedom to innovate without permission.
No Unreasonable Discrimination: Inland Cellular does not unreasonably discriminate in transmitting lawful network traffic over a customer’s broadband Internet access service, subject to reasonable network management. Reasonable network management practices are set out below.
Inland Cellular does not:
- Discriminate among specific uses, or class of uses, of its network
- Impair, degrade or delay VoIP applications or services that compete with its voice services or those of its affiliates
- Impair, degrade, delay or otherwise inhibit access by customers to lawful content, applications, services or non-harmful devices
- Impair free expression by actions such as slowing traffic from particular web sites or blogs
- Demand pay-for-priority or similar arrangements that directly or indirectly favor some traffic over other traffic
- Prioritize its own application, services or devices or those of its affiliates
No Blocking: Inland Cellular does not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. Network management practices are set forth below.
TERMS AND CONDITIONS OF SERVICE AND NETWORK MANAGEMENT PRACTICES
General: Inland Cellular manages its network to provide quality service to its customers. Inland Cellular cannot guarantee that it can prevent spam, viruses, security attacks, network congestion and other actions which can affect service, but does use various filters, monitoring efforts and other measures to minimize the effects of spam, viruses, security attacks, network congestion and other actions which can affect the service provided to customers.
Congestion Management: While Inland Cellular endeavors to keep network congestion to a minimum, from time to time congestion may occur, particularly as it may be related to the service capacity from third parties used by Inland Cellular to provide the customer with access to the world. Such service capacity is outside the control of Inland Cellular.
Where feasible, Inland Cellular will address congestion issues through improvements to its network or the capacity purchased from other providers needed to connect to the outside world. Such processes take time to implement and may not be feasible in all situations. Therefore, Inland Cellular reserves the right to monitor and identify which customer accounts are using the greatest amount of bandwidth during periods of heavy congestion and to work to provide solutions to address those issues. If a preferred solution cannot be worked out with the customer or customers, Inland Cellular reserves the right to manage the Internet traffic of high volume customers during periods of significant congestion. This means that the affected customers will still be able to access the Internet and engage in activities that they desire, but during certain periods of time they may experience conditions such as longer times to download or upload files, slower access and slower movements during online game playing. It is expected that any periods of traffic management due to congestion will be brief and infrequent.
Use of Network: In no case will Inland Cellular discriminate among customers on the basis of the type of content, applications, services or devices which the customer uses.
Applications: Customers may use any lawful and commercially available application which they desire. Inland Cellular does not normally monitor the contents of the traffic or applications of the customers and undertakes no obligation to monitor or investigate the lawfulness of any specific application used by a customer.
Inland Cellular will only take steps regarding an application-specific behavior by a customer if there is a reasonable belief that the application will cause harm to Inland Cellular’s network or is unlawful, including but not limited to, violating intellectual property rights.
Devices: A customer may use any lawful, technology compatible and commercially available device which they desire on the network provided by Inland Cellular, as long as such device does not harm the network, is not unlawful, and the software, firmware, network settings, PRL and other device settings can be reasonably adapted to work on Inland Cellular’s network. Certain types of wireless devices are not compatible with Inland Cellular’s network.
Security: While Inland Cellular uses various security measures it deems appropriate, Inland Cellular undertakes no obligation to monitor or protect customer traffic from spam, viruses, denial of service attacks or other malicious, unlawful or unwarranted activities. Inland Cellular does not guarantee that it can protect customers from any or all security breaches. The customer is using this service at his or her own risk. Customers are cautioned to purchase their own spam filtering and antivirus software from commercial vendors to meet their needs. However, a customer that is subject to spam, virus, denial of service attack or similar malicious, unlawful or unwarranted activities is urged to contact Inland Cellular as soon as possible. Inland Cellular will work with the customer on how the customer can take appropriate and economically reasonable efforts to address the matter.
The pricing and service levels for the service provided by Inland Cellular can be found at www.inlandcellular.com/internet-connection-plans and www.inlandcellular.com/data-plans. The service is provided over Inland Cellular’s wireless network which uses CDMA technology. Typical access speeds range from:
- Download: 30-60 kbps
- Upload: 5-10 kbps
- EVDO Rev. 0
- Download: 200-600 kbps
- Upload: 30-60 kbps
- EVDO Rev. A
- Download: 400-1200 kbps
- Upload: 200-600kbps
Speeds will vary depending on customer location, number of simultaneous users, signal strength, and other factors.
Actual access speeds and delay times or latency are impacted by the length, capacity and congestion of transport facilities purchased by Inland Cellular from third party providers. Inland Cellular cannot guarantee that it will be able to obtain capacity from these third party providers at commercially reasonable prices if and when additional third party capacity is needed to reach Internet nodes.
Inland Cellular’s ability to deliver the speeds set forth above may be affected by significant use of specialized services such as Internet-based video services. This is a growing area and its effect on Inland Cellular’s ability to provide service at the speeds listed above are unknown at this time.
Inland Cellular bases its service offerings on usage-based fees and offers a variety of plans, each of which has its own set of standards. Please see the web site link for further information.
As a general statement, Inland Cellular does not usually engage in inspection of network traffic. Inland Cellular does retain and store certain traffic information for time periods required by federal and state law, including, but not limited to, the identity of the customer using a particular IP address during a specific period of time. Inland Cellular does assist law enforcement and provides traffic information that it may have available to it when requested pursuant to the Communications Assistance for Law Enforcement Act, the Foreign Intelligence Surveillance Act and other applicable national and state security and criminal statutes.
INLAND CELLULAR DOES NOT COLLECT, STORE OR USE TRAFFIC INFORMATION TO PROFILE ITS CUSTOMERS IN ORDER TO SELL ADDITIONAL SERVICES TO THEM OR FOR NON-NETWORK MANAGEMENT PURPOSES.
If a customer has complaints about the service, they are urged to contact
- or call 800-248-8822
A customer always has the right to file a complaint with the Federal Communications Commission at www.fcc.gov.
RESERVATION OF RIGHTS/AMENDMENTS
In the event of any conflict between material found on other links on Inland Cellular’s web site and this Open Internet Policy, the more specific terms at the other links shall control.
Inland Cellular may modify this Policy and other policies it has linked for the customer from time to time at its discretion. Notice of such changes will be posted on our website at www.inlandcellular.com/open-internet-policy. However, individual notice to customers, content providers, application providers, service providers or device providers by any means whatsoever shall not be provided unless specifically required to by federal or state law. Notice of changes will be provided in advance normally upon a thirty day basis. However, Inland Cellular reserves the right to use a shorter notice period when circumstances so warrant.